Version 2.2: Last Modified on , October 21st 2022.
Please note that any content posted by you onto the Site or through email or SMS text communications related to reviews of our Services or our Clinical Partners, including but not limited to reviews, photos, or videos becomes published content and is publicly available for anyone in the world to view. Helped will display this content on the Site and may distribute it through other third-party sites and services in its sole discretion. Helped cannot control the actions of third parties who could collect this content.
Risk of Sending Unencrypted Emails, Texts, and Messages
Electronic mail (email) and text messaging are forms of communication that may be utilized between you and Helped. We want to make sure you know that unencrypted email and text communications are not secure communications and your personal information could be intercepted by an unauthorized individual after it is sent.
Email and text communications may be accessible to clinical support staff as needed for our operations. Incoming email and text communications will be reviewed and answered as soon as possible. EMAIL COMMUNICATION SHOULD NEVER BE USED IN THE CASE OF AN EMERGENCY OR FOR URGENT REQUESTS FOR INFORMATION. We are not able to encrypt text messages.
Information Helped Collects
Information Helped receives from you:
Information Helped collects Automatically:
Uses of Information that Helped Collects
Helped uses the information, including personal information, that we collect about you or that you provide to us for a range of different business purposes. We use your personal information to track usage of the Site, to market the Site, to improve the Site features and functionality, to back up our systems and to provide customer support.
Helped uses the personal information that we collect about you or that you provide to us:
Note: To the degree Helped receives protected health information (“PHI”) from Helped Clinical Partners, such PHI is handled in accordance with the privacy and security requirements of the Health Insurance Portability and Accountability Act (“HIPAA”).
When Helped Discloses Information
Third Party Service Providers
Fulfill your requests
We will use your personal information to fulfill the purpose for which you provide it. For example, if you submit your first and last name, email address, telephone number, treatment desired and questions or comments through a form on a specific Helped Clinical Partner’s web experience, then Helped will disclose this information to the health care provider identified on the form. In addition, if you submit your mobile phone number through this form, then you understand and consent to Helped and/or the Helped Clinical Partner sending you text messages. You understand that standard text messaging fees and data rates may apply. The information you provide through this form is not used by Helped for any other purpose.
If Helped Clinical Partners purchase paid products and services through the Site, the payment information is transmitted directly via an encrypted connection to our third-party payment processors. Helped uses Stripe to process payments, and Stripe stores Helped Clinical Partners’ personal and payment information in accordance with their respective privacy policies.
We do not share your personal information (such as name or email address) with other third-party companies for their commercial or marketing use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out.
Legal Requests and to Comply with State and Federal Laws
We may disclose personal information if such action is necessary to comply with a legal obligation, to comply with state and federal laws or to respond to a court order, subpoena, or search warrant. Helped may disclose any of your messages or other content as part of investigations related to compliance with any of these activities into the use and operation of the Site.
Helped also reserves the right to disclose personal information that Helped believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to protect the security or integrity of the Site, and to protect the vital interests, property, or personal safety of Helped, our users or others.
In the Event of Merger, Sale, or Bankruptcy
In the event that Helped is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors rights generally, we may not be able to control how your information is treated, transferred, or used.
Your Personal Information Choices
Helped strives to provide you with choices regarding the personal information you provide to us, and we understand that you have rights in your personal information such as the right to access, correct, delete, object to, and restrict the use of your personal information. We also understand that you have the right to obtain a copy of your personal information from us and to withdraw your consent of the processing of your personal information by us. We have created mechanisms to provide you with the following control over your personal information:
In order to fulfill the above requests, Helped may ask you to verify your identity before responding to such requests. If you do not want us to use information that we collect or that you provide to us to deliver advertisements, for analytics or remarketing services, then you may opt-out as described below.
Our Commitment to Data Security
Helped uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to the Site and you do so at your own risk. Once we receive your information, Helped makes commercially reasonable efforts to ensure the security of your information. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If Helped learns of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. Helped may post a notice on the Site if a security breach occurs. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive a written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us by email at support@Tryhelped.com.
Protecting the privacy of children is important to Helped. For that reason, Helped does not knowingly collect or maintain personal information from persons under 18 years of age, and no part of the Site is directed to persons under 18. If you are under 18 years of age, then please do not use or access the Site at any time or in any manner. If Helped learns that personal information of persons under 18 years of age has been collected without verified parental consent, then Helped will take the appropriate steps to delete this information.
Visiting Tryhelped.com from outside the United States
Retention of Personal Information
Call Monitoring and Recording
Telephone calls to or from Helped may be recorded and monitored by us. Helped records and monitors telephone calls for user support services and for staff training purposes. Helped retains the recordings for a reasonable period of time in order to fulfill the purpose for which the telephone calls were recorded and then the recordings are deleted.
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How You Can Contact Us